Teuscher Newport Beach ship product to USA,
we are not responsible for any loss or damage to the sold and shipped merchandise after is delivered to the shipping carrier. If the item was marked as a gift when purchased and shipped. You are responsible to check shipping and receive statue of shipment. our product is temperature sensitive and to be eligible for shipping we use over night or fastest shipping method and packages come with ice on the summer and hot weather for an extra fee. We are not responsible for a wrong address or recipient was not present or accept at the time of delivery or shipping.